When you make a purchase via the Game of Braids shop it gets posted within the next 1-3 business days via Australia Post. According to Australia Posts website it then takes:
Metro – up to 2 business days.
Country – up to 5 business days.
All other states – Delivery in 2 or more business days after posting.
All orders are shipped via Australia Post, if you’d like express postage, please message Bec via her Game of Braids Facebook Page or Instagram DMs with a screenshot of items you would like. Bec will get back to you ASAP but please allow 1-5 business days for a response.
Pick up is sometimes available too from my home studio in Girrawheen for no extra charge. Please message Bec via her Game of Braids Facebook Page or Instagram DMs with a screenshot of items you would like. Bec will get back to you ASAP but please allow 1-5 business days for a response. Please note: Full payment will be required before I will send you my address, no exceptions sorry as I’ve had too many issues in the past. If for some reason you can not make your arranged pick up time please send me a message to let me know and arrange another time to pick up. Please never rock up at my house unannounced/ outside of your arranged pick up time, remember this is my home and not a supermarket.
We accept returns on unopened and unused hair braid extensions for any reason. We do not accept returns on clip in braids for hygiene reasons, or on custom orders.
Returns can be made up to 14 days from the date of delivery. Returned items must be in their original packaging and in resellable condition. Please note, we do not cover the cost of return shipping (unless there is a fault with the product) and a 15% processing and restocking fee will apply for “change of mind” refunds.
If there is a fault with the product or it is not what you ordered, please contact us as soon as possible. We will exchange or refund the product.