Shipping & Returns

Shipping 

When you make a purchase via the Game of Braids shop it gets posted within the next 1-3 business days via Australia Post. According to Australia Posts website it then takes:

WA
Metro – up to 2 business days.
Country – up to 5 business days.

All other states – Delivery in 2 or more business days after posting.

All orders are shipped via Australia Post, if you’d like express postage, please message Bec via her Game of Braids Facebook Page or Instagram DMs with a screenshot of items you would like. Bec will get back to you ASAP but please allow 1-5 business days for a response.

Pick up is sometimes available too from my home studio in Girrawheen for no extra charge. Please message Bec via her Game of Braids Facebook Page or Instagram DMs with a screenshot of items you would like. Bec will get back to you ASAP but please allow 1-5 business days for a response. Please note: Full payment will be required before I will send you my address, no exceptions sorry as I’ve had too many issues in the past. If for some reason you can not make your arranged pick up time please send me a message to let me know and arrange another time to pick up. Please never rock up at my house unannounced/ outside of your arranged pick up time, remember this is my home and not a supermarket.

Returns Policy

Returns are accepted for any reason. Claims for items to be returned can be made up to 14 days from the receipt of delivery.
Returned items must be unused/unopened, in resellable condition and returned with the original packaging. Please note that we do not cover the cost of return shipping, or re-delivery, and a 15% processing and restocking fee will apply for “change of mind” refunds.